Panoramic Villas 리뷰

Thank you for your feedback Edward.  We are delighted that you enjoyed your stay in Villa SP170.  We hope you will use our service again in the future.

Than you for your review, Peter.  We have passed your comments onto the property owner and he has assured us that he is updating the decor for 2017.  There will also soon be an information pack in the property with those details you mention.  We value your feedback and we hope you will book with us again in the future.

Thank you for your feedback, Jeanette.  We are dleighted that you enjoyed your stay in Villa SP277.  We hope we can help you find another villa in the near future.

Thank you for your lovely feedback, Beth.  We are delighted that you were pleased with our service and that you had a great holiday in Florida.  We look forward to helping you book your next villa soon.

Thank you for your feedback.  It is disappointing to hear that you did not fully enjoy your stay at the villa. 

We have advertised this villa on behalf of its owners for 3 years and have always had positive feedback. 

Below is a review from the customers who stayed the week before you, this was also submitted through the Independent feedback company Feefo: Beautiful villa with stunning views. A perfect place to relax. (The villa was given 4 out of 5 stars)

We of course appreciate peoples experiences can differ but this earlier review is typical of the comments we receive.   

The items that you have listed in your e-mail to us on your return from the holiday that have caused the dissatisfaction, such as no oven gloves, only 3 tea towels, ash in the BBQ, limescale in the kettle and stained sun loungers.  Have all now been corrected. 

As you mentioned you found the owners to be very amenable and friendly.  If these points had been all been raised during your stay they would have been quickly resolved.   

You have mentioned cleanliness, please see below for a review from another customer who stayed at the villa: The villa was absolutely fantastic, spotlessly clean and very well appointed with all key mod cons. The pictures just do not do it justice! Super helpful owner who was really friendly and came twice to check all was okay and see if we have any questions. Hoping to stay here again next year. Would definitely recommend as a family holiday stay, 5 STARS 

We have liaised with the owners about the cleanliness and they state the villa was given a thorough clean before your arrival and that if you had raised the issue they would have been happy to clean any areas again that were not to your liking.  It was warm during your stay and there was a wind so it is possible for the dust to gather in the outdoor areas as well as inside when doors and windows are open. 

As a booking agent for this villa Panoramic Villas only received an e-mail from you on your return from the holiday where we responded fully within 7 hours.  We were grateful for your feedback and asked you to contact the owner directly for further instruction as to how to proceed as they had been present during your stay.  Had you contacted us during your stay with these points we would have happily helped to liaise between you and the owner to remedy any faults should it have been required.   

The villa is in a stunning location and is great value for money with the space,  facilities and amenities it has to offer.  We are certainly sorry that you did not fully enjoy your stay, this is always most disappointing especially when much of it could have been easily resolved for you.  Thank you for taking the time to provide your feedback.   The Panoramic Villas Team  

Hello Audrey, thank you for your feedback.  We have contacted the owner to pass on your comments and he is very sorry that you were not 100% happy.  He assures us that the pool is always cleaned twice weekly and he has never had any complaints of it not being clean.  He discovered there were 3 bulbs out when you had left the property, he is just sorry you did not report this while you were there as these could have been replaced right away.  The owner also plans to modernise all bathrooms in the villa for 2017.  We are extremely sorry that you were not completely happy with your holiday, we hope this will not deter you from booking with us again.

Thank you for your review Sverker.  We are very happy that you thought the villa was good value for money and that you enjoyed your stay.  We hope you will book with us again in the future.

Thank you for your review Joe.  We are very happy that you enjoyed your stay in Villa FL004 and we hope we can be of service again in the future.