Hello Paula,We are very sorry that you did not have the best experience staying in Villa SP324. This is the first time we have had any negative feedback for this property, or its property manager Sara. Sara is not a representative of Panoramic Villas, but she is an independent property manager who looks after this villa. This is not her home so I am not sure why there are personal pictures of her in the villa, there certainly wasn’t when our representative went to photograph the property last year.
The guests who stayed in the villa prior to yourselves had a wonderful stay and reported that the villa was in a lovely condition, we are sorry if you felt the property was below standard. We will be visiting the property to check on the cleanliness and the condition of the furniture.
The villa is advertised as sleeping 9 guests, the number of people in your party. The owner reduced maximum occupancy to this number to avoid guests being cramped.
The BBQ should have been present in the garden. There was one there when we visited the villa and we have told the owner that this must be replaced. We were not aware that this had been removed and we can only apologise for this as I understand this must have been a disappointment.
The property is not advertised as having a maid’s service. None of our homes on the Costa del Sol have maid services. However, you are not expected to do the cleaning or laundry as an end of stay clean is included in the cost of your stay.
It is always disappointing to receive negative reviews and we take this feedback seriously. We will be following up the issues mentioned in your review.
