Good Afternoon,
Thank you for making us aware of the issues you have experienced with your watch and please accept our apologies for the inconvenience caused, this is not something that should be happening so soon after receiving the watch.
I am pleased to hear that the watch is now working, hopefully the issue this morning was just a case of battery not being fully connected after it had been changed, however should you experience any further problems, please do let us know so that we can immediately resolve this for you.
Kind Regards,
Pivotell Ltd