Thank you for sharing your feedback with us. We appreciate hearing about your positive experience with our On The Road Team and the exceptional service they provided to you.
We are sorry to hear that the hotels did not live up to your expectations. We recognise that hotel standards vary from country to country. Some hotels may differ in size, character, and amenities from what our guests are used to. Nonetheless, we expect all of our appointed hotels to meet our standards, and we have shared your comments with our Quality Control team to ensure that the accommodation we provide continues to offer the best experience for our guests.
Thank you again for your feedback, and we hope to have the opportunity to provide you with an exceptional travel experience in the future.