Thank you for taking the time to write your review. A great Travel Director is essential to our guests' overall enjoyment and comfort on any of our trips, and we take great care to select our team members for their passion for travel. We are so pleased to learn that you have had outstanding service.
Our itineraries provide a well-balanced mix of walking and enjoying sites while comfortably seated in our coach. However, the activity level and amount of walking can vary, so it is essential for our guests to pack adequate footwear to ensure their comfort and safety. There might be some uneven terrain or occasions when more walking is required than others. We are sorry that you were not aware of the activity level. However, this information can be found on our website under the On the Road frequently asked questions section.
We appreciate your comments about the Optional Experiences and understand your perspective that they should have been included in the base price of the trip. However, we strive to offer our guests the flexibility to visit restaurants and experience different sightseeing at their own pace, apart from the group, as we know our guests have varying expectations when it comes to travel. We apologise for not meeting your overall expectations on this itinerary. Thank you again for taking the time to share your feedback with us.
