Hello,
We are sorry to hear there was an issue with your mural.
Wallsauce takes customer satisfaction very seriously and any questions we ask during the initial process are to help us gain more insight to source the route of the issue, so we can diagnose the problem and offer a solution.
As stated on our website in our Terms and Conditions, we accept no liability for any indirect or consequential loss including costs incurred using third party decorating services contracted directly by you.
When you approached us in June, we were able to identify a possible cutting issue which you were made aware of, however you had already installed your mural. Please be aware that on our website and in our instructions, we ask customers to check their mural before installation.
As you had already installed your mural we did offer you a free reprint but this was declined. As an additional good will gesture, we offered a full refund of the order which was accepted and imminently processed.
To our understanding, this issue has reached an outcome both parties are happy with. Please get in touch via info@wallsauce.com if you would like to discuss further.
Thank you,
The Wallsauce Team
