Hello
Thank you for your enquiry. We would really like to discuss this further with you, however, Trustpilot provides limited personal information and we would be grateful if you could get in touch with our customer relations team so we cn speak in more detail about your concerns. You can contact us on 0800 055 6205 (Monday to Friday, 9am-5pm exclusing bank holidays) or email us at customer.relations@ageco.co.uk
Regards
Moira