Many thanks for your feedback. We are very sorry to hear this. We welcome all customer feedback and thank you for taking the time to contact us.
It is never our intention to upset our customers in any way.
Customer service is extremely important to us and we sincerely apologise for the delays experienced on this occasion. We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.
We are very sorry to hear that the charm did not reach your expectation and we offer all of our direct customers (excluding retailers) a 14-day “no quibble” money-back returns policy. If for any reason you are unsatisfied with your Clogau jewellery or watch, you may return it unworn and in its original presentation packaging, and within 14 days of receipt for a full refund or exchange. This policy does not apply to earrings (for hygiene reasons), soldered and engraved items, or vouchers (whether physical vouchers or e-vouchers), which cannot be returned (this does not affect your statutory rights).
Returns may be subject to postage charge, depending on circumstance.Please be assured of our best intentions at all times and should you have any further queries, then please do not hesitate to contact us.
Kind regards,
