Dear Customer
Customer service is extremely important to us and we welcome your feedback.We received your order placed Friday evening at the start of business on Monday morning and this was dispatched immediately. Unfortunately, the Fedex tracking information suggested the customer was unavailable at the property at the time of attempted delivery. We will always take complaints of this nature up with Fedex for you.
We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible.We offer all of our direct customers a 14-day “no quibble” money-back returns policy if for any reason you are unsatisfied with your Clogau jewellery (not earrings for hygiene reasons).
Please do not hesitate to contact a member of our Customer service team on 0845 606 877 if we can assist further.
