Dear Mr Martin,Many thanks for your feedback.
Customer service is extremely important to us and we welcome all customer comments.We understand you liaised with a member of our sales team recently and this was speedily resolved for you, with the missing item dispatched immediately.
Please accept our sincere apologies for any inconvenience caused on this occasion.Each piece of Clogau is hand finished and then passes through a strict and thorough quality control procedure prior to dispatch. We would always like the opportunity to rectify problems for our customers as it is very unusual for this to happen.
May we ask you to return your earrings to us and we will assess the stability of the catch for you. We will of course reimburse you for any postage costs involved where the item is deemed to be faulty.We hope you will be assured of our best intentions at all times. Please do not hesitate to contact us if we can assist further in any way or if you should have any further enquiries.
Kind regards
