Dear Ms Parker,
Thank you for your feedback.
We are very sorry to hear this.Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us to respond.
To clarify, for customers outside the UK and European Union the RRP price is exempt of VAT, but is a fully landed cost (to include RRP), we say this as it includes administrative charges to handle an overseas item. Shipping a package overseas involves a courier service (Fedex International) as well as insurance and administration costs which are reflected in the RRP price to overseas customers.
We are happy to conclude, your order was correctly charged the full recommended retail price RRP and sincerely apologise if this was not conveyed in a straight forward manner.
Kind regards
