Many thanks for your feedback. We are very sorry to hear this. We welcome all customer feedback and thank you for taking the time to contact us.It is never our intention to upset our customers in any way. We can see your International order to Australia was placed via our web site on 18/10/17.
We use Fedex to deliver all of our international orders. We have contacted Fedex who have assured us that your bangle is in the process of delivery. It is usual for TNT to take over part of the delivery and it is indeed with TNT currently.
Customer service is extremely important to us and we sincerely apologise for the delays experienced on this occasion and hope this will not impact too much on the pleasure of receiving your jewellery.
We endeavour to deliver all parcels within the required timescale, however if there are circumstances beyond our control, this may not always be possible. Please be assured of our best intentions at all times and we look forward to seeing you again soon.