„Regatta Outlet“ apžvalgos

I sincerely apologise for the fault you experienced with your Hoopla Jacket. I understand that there was an issue with the attaching loop on the fleece and we do apologise for any inconvenience caused by this matter. I can confirm that a full refund has been issued to you. We at Regatta pride ourselves in providing our customers with high quality products and service and we greatly regret that you have experienced a fault with one of our jackets. Thank you for taking the time to provide us with your feedback, Mr Paul. If there is anything else that we can do to help, please don't hesitate to ask and we hope to hear from you again soon. Kindest regards Jessica Greaves Regatta Customer Service Team

I am sincerely sorry to hear that the delivery of your parcel was delayed with our courier. I understand that you must be disappointed by this delay and we do apologise for any inconvenience caused. I cannot see any that we have had any previous correspondence regarding this matter and so I am sorry that we were not able to assist you. I do hope that you will decide to shop with us again and if you do ever need any assistance at all with any aspect of your order, please do not hesitate to let us know. I will contact you directly today to discuss this matter further, Mrs Boswell and we thank you for taking the time to provide us with your feedback. Kindest Regards, Jessica Greaves Regatta Customer Service Team Leader

I can see on your order that the Express Delivery option was selected and so a £6.95 postage charge was applied. Our Standard Shipping rate is only £3.95. I cannot see any previous correspondence from you regarding this matter or any email/letter informing us that the item was being returned. I will have one of our Customer Service Team contact you directly today to discuss this matter further. Kindest Regards Jessica Greaves Regatta Customer Service Team Leader