Hi , Let me start by saying I can completely understand your frustration. The administrator who was dealing with your order had arranged for the stock of this product which is on clearance offer to be drawn from our bricks and mortar locations to cover your order. She unfortunately took ill during the course of making these arrangements and as a result we were unaware that there was any kind of issue surrounding this order. We have investigated this and found that an arrangement was indeed made to secure the stock but that this resulted in a delay to the dispatch. So the products only left for dispatch on Thursday of last week.
This should have been communicated to you at the first instance so you had the choice of whether to continue with the order or not considering the delay. As a gesture of goodwill we would like to offer you 50% of the value of the items as online store credit as this is most assuredly not the level of customer service we aim to deliver and we accept that we have failed you on this occasion. I will personally contact you by telephone immediately to make sure you are satisfied with a resolution one way or another.
Thanks
Tristan @ HQ
