Hi, As your order was placed after 5pm on the 23rd, it would have only been able to be dispatched the following day 24-12-2018 in accordance with our terms and conditions of delivery which are clearly set out here : https://ziggicig.com/delivery-info/
As such it would have been subject to delays as Royal Mail and Parcel force as many others do not operate on Christmas day, Boxing day or New years day nor do they generally operate on Sundays. We apologize for the inconvenience caused by this and we hope you will consider using us again in future. Thanks