Hello, thank you for taking the time to provide some feedback. We are so sorry to hear the outer packaging was completely open. We do ensure items are securely packed when they leave our warehouse but problems can sometimes arise during transit. Our apologies it happened on this occasion. If there is ever a problem with the condition in which the package was received and the contents have been affected, do let us know on shop@amoena.com so that we can sort it out for you. Thank you!