Hi Alice,
Thank you for your feedback. We are really sorry to hear about your bad experience. We have recently moved to new website and had experienced few technical difficulties, which we can ensure you have been fixed. Regarding, the earrings, we apologise for what has happened, we had packed them nice and neatly however, since our jewellery is very delicate, mishandling delivery by post office could damage the goods.
We value all our customers and we hope that this experience will not affect your view on Astrid & Miyu.
We will email you directly to issue a personal apology.