Thank you for your feedback. Please accept my apologies for the problems you experienced with the website and for the lack of response from us. If you can forward the emails you sent to me at eleanor@hymnsam.co.uk I will investigate this further.
I can confirm that your subscription is not due to expire until 26/06/2020, twelve months after the renewal date we had on record for you. You can check this date by signing in to the My Account section of the website. If this date is incorrect please do contact me at the email address above and we will resolve this for you.