I appreciate your feedback, and I apologize for the extended delivery time. We experienced a high volume of orders during the holiday rush, leading to some delays in processing and shipping.
Your understanding is important to us, and we're taking steps to improve our processes for future busy periods. If you have any specific concerns or if there's anything else you'd like to discuss, please feel free to share.
Thank you for your patience, and we value your support.
Best regards,
Louise