I'm truly sorry to hear about the issue you've encountered, and I appreciate you bringing it to our attention. We sincerely apologize for any inconvenience caused by the substitute.
To assist you further, our team will conduct a thorough investigation into your order. We'll reach out to you directly to gather more details and ensure a swift resolution. Your satisfaction is our priority, and we're committed to making things right.
Thank you for your patience, and we'll be in touch soon.
Best regards,
Louise