I apologize for the inconvenience with the late delivery and lack of communication. This falls short of our standards, and we're sorry for any frustration caused. Regarding the key ring, your feedback is valuable, and I'm sorry it didn't meet your expectations. We'll look into this and explore ways to enhance the presentation. Our customer support team will reach out to you to address these issues and find a resolution. Thank you for bringing this to our attention.
Cheers,
Louise