Hi there, thank you for getting in touch with us. Please note that every policy cancellation needs to be done telephonically. Kindly contact us on 0860 93 94 93 in order to be assisted alternatively, send an email to:Short-Term Insurance - customercare@iwyze.co.zaLife cover - iwyzelife@iwyze.co.zaGap cover - service@iwyzegap.co.za Kind regards, The iWYZE Team