Know their products well and avoid transfer clients from pillar to post
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi, thank you for taking the time to provide us with feedback. This isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. We will address this matter with the relevant team, thanks for bringing this to our attention once again.
Atsauksmes par produktu
0
Dalīties
DE
Dee
Pretoria
5 years ago
Pirkuma datums: 30/11/2018
Ko Dee teica par Old Mutual iWYZE:
I was offered an unsatisfactory service and directionless one.
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Atsauksmes par produktu
Your services were bad and directionless
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi Mr Mokoena, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
0
Dalīties
MK
Mr Khan
5 years ago
Pirkuma datums: 15/03/2019
Ko Mr Khan teica par Old Mutual iWYZE:
Firstly send people their policy documents as discussed on the initial phone call. Secondly have a better customer service contact centre where we don't have to wait 15/20 mins to speak to a consultan
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The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi Mr Khan, oh no, this isn’t the great customer experience we always strive for. Apologies for the inconvenience this might have caused you. Let’s make things right, please send me your details so I can have this looked into.
Atsauksmes par produktu
0
Dalīties
ML
Ms Louw
5 years ago
Pirkuma datums: 26/02/2019
Ko Ms Louw teica par Old Mutual iWYZE:
The service was good
0
Dalīties
KO
Kgalalelo Gloria Oboditswe
5 years ago
Pirkuma datums: 15/04/2016
Ko Kgalalelo Gloria Oboditswe teica par Old Mutual iWYZE:
The amount that I pay for insurance should decrease as the years goes by, because of driving experience but instead mine it increases, based on how many times did you claim.
Atsauksmes par produktu
0
Dalīties
Uzticams klients
5 years ago
Pirkuma datums: 03/12/2019
Excellent consultant was friendly, clear and concise when explaining the package of insurance. Yes i will buy in future other insurance packages
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi, thank you for the ✰✰✰✰ rating and taking your time to provide us with feedback:)
0
Dalīties
Uzticams klients
5 years ago
Pirkuma datums: 16/04/2019
Horrible, I was transferred from one call center to another and ended up not receiving assistance. My debit order date is still not changed.
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi,We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.RegardsThe iWYZE Team
Atsauksmes par produktu
There is nothing special about this Life Insurance.
0
Dalīties
Uzticams klients
5 years ago
Pirkuma datums: 27/02/2019
Fast and quick
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi,
Thank you for the ✰✰✰✰✰ rating and taking your time to complete the survey. Have a great week ahead!
Atsauksmes par produktu
0
Dalīties
GD
Glynnis Bronwen Dauth
5 years ago
Pirkuma datums: 29/04/2014
Ko Glynnis Bronwen Dauth teica par Old Mutual iWYZE:
Had a really good experience. Helpful agent. Good communication.
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi Glynnis,
Thank you for the ✰✰✰✰✰ rating. You are are a ✰
Atsauksmes par produktu
0
Dalīties
Uzticams klients
5 years ago
Pirkuma datums: 26/09/2018
What service? I emailed customer services on 13 November and 21 Feb with no response. This month my debit order wasn't deducted.
The iWYZE Team
Old Mutual iWYZE
5 years ago
Hi Mr. Barberton, it shouldn’t take so long for us to get back to you on any request, it’s unacceptable. Apologies for the inconvenience, please note that we have escalated the matter in order for a manager to attend to it. We apologise once again for the inconvenience.
Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.
Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.
