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Thank you very much for sharing your feedback with us - it is much appreciated. I am glad to hear that overall the experience was positive and that you are happy with the final productions. We have certainly enjoyed collaborating with you. There are clearly some areas where we could have improved our service to you, namely to ensure all of your feedback was actioned and cross-checked; to have communicated the go-live date for your social media campaigns ahead of time; as well as keeping on time for delivery of the full set of translated versions. Please accept our apologies for having fallen short for you on this particular project. We will ensure your feedback guides our future service delivery and I hope we will have a chance to work with you again in the future. With regard to the 70k views - to help manage expectations, our complimentary campaign guarantees a minimum of 85,000 impressions and is not targeted to a particular audience unless otherwise specified. There are a few definitions to be aware of, where 'impressions' mean the total number of times different social media browsers have displayed your content/campaigns. Sharing the social media campaign posts with your own networks as I am sure you will have done will certainly help reach your intended audience.