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Howden Beoordelingen | Klantenservicebeoordelingen voor https://www.feefo.com/reviews/astonlark | Feefo

Alle 2,582 beoordelingen worden weergegeven

Mrs Chellaram

7 years ago

Datum van aankoop: 01/06/2017

Wat Mrs Chellaram zei over Howden:

Excellent Service beyond any doubt

Victoria Sutton

Howden

7 years ago

Thank you for your kind feedback.

Victoria Sutton - Claims Manager

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Stephen Wolfryd

7 years ago

Datum van aankoop: 31/05/2017

Wat Stephen Wolfryd zei over Howden:

Excellent service and gave me what I wanted and needed.

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Betrouwbare klant

7 years ago

Datum van aankoop: 29/05/2017

Very good service. I would have rated 5 instead of 4 for delay in approval of my claim.

Victoria Sutton

Howden

7 years ago

Thank you for your feedback.

I am sorry you felt there was a delay in settlement. I have reviewed the file and will certainly raise this with the loss adjuster we used as we do not accept inadequate service from our suppliers.

Kind regards

Victoria Sutton - Claims Manager

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Eszter Dara

7 years ago

Datum van aankoop: 29/05/2017

Wat Eszter Dara zei over Howden:

Quick response and turnaround, expert counselling, clear explanation of services, flexibility.

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Betrouwbare klant

7 years ago

Datum van aankoop: 29/05/2017

Lark a été très réactif suite au petit accident survenu sur mon instrument. J'ai été bien orientée quant à la procédure à effectuer et le remboursement des dommages a été prompt.

Victoria Sutton

Howden

7 years ago

Chère Madame, Nous vous remercions d’avoir pris le temps de répondre à notre sondage et pour le retour positif sur notre service clients. Cordialement, William Wogan

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Sue Lloyd-Wilson

7 years ago

Datum van aankoop: 28/05/2017

Wat Sue Lloyd-Wilson zei over Howden:

Fantastic service, very friendly and professional staff.

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Betrouwbare klant

7 years ago

Datum van aankoop: 25/05/2017

Great service and dealt with my claim well. Bit nervous about what it will do to next years premium but I will find out soon!

David Foster

Howden

7 years ago

Thank you for taking the time to provide such a positive review of our claims service. Whilst claims may affect your renewal premium, it is our job as your broker to challenge the insurer to make sure that the terms provided are reasonable. If you are in anyway dissatisfied with the terms you receive, please discuss with your renewal handler, or failing that get in touch with me personally. Kind regards, David Foster, Private Clients MD.

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Geoffrey Glibbery

Chelmsford

7 years ago

Datum van aankoop: 20/05/2017

Wat Geoffrey Glibbery zei over Howden:

Sharp crisp service and would recommend them, I am moving all my business to them.

Natalie Lodge

Howden

7 years ago

Dear Mr Glibbery,

Thank you very much for taking the time to provide feedback on the service you have received from Lark.

I will also pass this onto my colleague Lesley who assisted in setting up your household policy.

Many Thanks,

Natalie Lodge

Manager, Private Client New Business

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Mr Lawrence

Chacombe, Oxon.

7 years ago

Datum van aankoop: 16/05/2017

Wat Mr Lawrence zei over Howden:

Service needs to be co-ordinated and speeded up. It took 5 months to repair the damage. Also, we had to deal with too many different individuals and compamies.

David Foster

Howden

7 years ago

Thank you for the feedback. I'm glad that we had the chance to discuss this on the phone earlier today. Whilst this was not an entirely straightforward claim, we have not done enough to guide you through the process, and for this I sincerely apologize. Claims can be stressful experiences, and it is up to our team to keep in regular contact with you, and manage the various parties (insurers, loss adjusters, contractors) concerned. On this occasion, we have not lived up to the high standards we set ourselves. I hope that should you have cause to use our claims service again, that the experience will be better. David Foster MD Private Clients

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Betrouwbare klant

7 years ago

Datum van aankoop: 15/05/2017

Lark Insurance passed on the claim to Aviva straight away, an adjuster contacted me on the same day and authorised for the work to go ahead after a quick verification with the carpenter. The claim wa

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Laura Davies

Howden

7 years ago

Thank you very much for your feedback, which will be passed onto your claims handler.

Kind Regards

Laura Davies

Claims Department

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Over Howden

Howden is a group of insurance experts, with the experience to deliver for our clients and the motivation to help them thrive. We do insurance differently – and we’re determined to do it better, too. We know the market inside-out. With over 6,500 dedicated professionals and 250 office locations across the UK and Ireland, we’re using our expertise to turn insurance into a tool for social good. In April 2022, Aston Lark became part of the Howden Group, with the aim of creating a standout full-service broker, unrivalled in its quality, scale and reach in the UK and Ireland. In October 2023, we changed our name to Howden.

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0207 542 3800

One Creechurch Place, London, Greater London, EC3A 5AF, United Kingdom

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