Breaks in Cornwall Beoordelingen

We appreciate your feedback regarding the accommodation although we are concerned by your low rating and we have carried out our own internal investigations. Firstly, we are sorry that you seem to have experienced a few issues during your stay. We appreciate you may not have wanted to make a fuss at the time but if you had made contact with us we feel most of what you have reported could have been easily rectified by our housekeeping and maintenance team. Saying that, it is still disappointing that you have felt it necessary to report cleanliness issues and please be assured we are now following up on this with our local team. Thank you for making us aware of a problem with the toilet seat. This was an easy fix and just needed tightening. The door from the front drive to the kitchen did not have fungus on it but was tarnished by salt corrosion. This is unfortunately inevitable living so close to the sea and with the amount of wet weather we have had lately, this has accelerated the issue. We have a regular maintenance and deep cleaning programme and usually the salt corrosion on the handles does not need addressing until later in the season. We appreciate you making us aware as we will now deal with it earlier than our normal schedule. We must apologise that our housekeeping team did not notice a problem with the spotlight in the kitchen when they attended prior to your arrival. This is now on our priority maintenance list to be addressed before our next arrival. It is rare for us to receive any complaints about the WiFi and we are sorry you were inconvenienced. We haven’t had any other similar feedback of late so we will take the opportunity to check the connection and monitor the broadband speed in villa 18. Thank you for making us aware. Since Bay Retreat is situated in a rural area, we do sometimes have problems with ants at this time of year. We have in the past contracted a specialist pest control company to seek their advice but they simply advised it is due to our country location and they advised for us to continue to do what we were doing which is to put down ant powder. We are sorry you were inconvenienced with ants during your stay. Had you made us aware we would have attended with ant powder and monitored the situation. We hope that despite these issues you still enjoyed your time in Cornwall.

Thank you for your feedback about your recent stay at 3 Sandpiper Cottages and we are sorry that you had issues with the parking. We have checked our logs and acknowledge that during your stay you reported that another car was parked in your allocated parking space. It is extremely rare that we have issues like this and we understand how frustrating and inconvenient it can be. We manage only two properties in the Sandpiper complex and with the other one also booked at the time of your stay unfortunately we had no alternative space to offer you at Sandpiper. Since we manage a number of properties in the adjacent Beach House complex and we also own the nearby Porth Veor Manor Hotel (200 yards away), we suggested you park at these alternative sites although we noted at the time you were not keen to park elsewhere. Since we didn’t hear back from you we assumed you managed to get parked. On the evening you contacted us, our manager personally checked the car park at Porth Veor and noted there were empty spaces, so we are surprised by your comment that you found it full. On the rare occasions when our Porth Veor car park may be full (usually an odd time in peak season), we have alternative parking to suggest in the area behind the hotel which has a path with direct access to our top car park. For any future guest reading this feedback, if you experience any parking issues at Sandpiper please make contact with our reservations office which is based at the nearby Porth Veor Manor as we will always do our best to help.