Hi there,
Thank you for your comments.
Further to our e-mail exchange over the weekend, I am sincerely sorry to hear you are now without a phone and unable to claim on our policy, you have my full sympathies.
As per my e-mail, before paying for the policy we ask you to confirm you have read and agreed to the following significant exclusions as follows: “There is an initial 14 day period during which time, if your device is stolen, lost, damaged or breaks down, you will not be able to claim. Please read the Policy Wording for full terms and conditions.”
With the screenshots I sent you over the weekend, I am sure you will agree that the website is transparent and upfront, I do not believe that customers have been misled at any stage nor do I consider the exclusion be hidden within our small print.
Further to your instructions, we have cancelled your policy and any premiums paid have been refunded in full.
Thanks again for your comments and getting in touch.
With best wishes, CoverCloud
