Further to our conversation regarding your wish to cancel because you have changed your mind, I have sent you a follow-up email detailing how you can do this. I trust this meets with your expectations. We understand that if you are unhappy because you haven't heard of us, or the insurer you were recommended, this is perfectly acceptable and we want to make it as easy of possible for you.
Whilst we are not a 'household name' and we do not spend millions of pounds on advertising, I can assure you that Essential Insurance are one of the top 10 life insurance brokers in the UK and the insurer recommended to best suit your requirements is one of the UK's leading providers.
Because we do not have large advertising budgets to promote our name, we do rely heavily on word of mouth and independent reviews and we are extremely proud to have had a 100% positive service rating to date.
I sincerely hope that you feel that we have dealt with your wishes and that you have been happy with the service you have received from start to finish.
You have an email with my contact details if there is anything further I can help you with.
Kind regards, Rob
