Thanks for taking the time to leave some feedback, we appreciate it. All valid points. We've made some changes to the way our offers are now produced so that the team can send them to you via the post, and they can also add notes to the documents to take into account any 'special conditions' that we agree with you. I'm sorry we couldn't make our offer work for you this time, but if your circumstances change then please do get in touch. All the best.