Hello Richard,
Thank you for your feedback.We are very sorry to hear that you have had a disappointing experience with us at MORE. We ensure that our team are packing orders to a very high standard using 100% recyclable packaging, so this is very upsetting to hear and will be passed onto our courier partners DPD. We will send you an email due to being unable to track down any previous correspondence to arrange replacements to be delivered to you. Best Wishes, MORE.