Thank you for taking the time to write a review.
Please accept our sincere apologies for the service that you have received.
Unfortunately when your quote was created the Zoned carriage charge was missed, this was an error on our part and has been addressed with the quoting team. We did call and leave a message advising you to get in touch either by phone or email as we needed to discuss the carriage charge with you.
There was an issue with one of the items on your order as we didn't have this item in stock. We were advised by the supplier after our first message that we left, that there would be a longer delay than normal for them to get the part to us. Hence why we called back to advise of the revised date.
It is normal procedure for us if we cannot provide a next day service due to issues with stock that we offer customers the option of either waiting for all their order to be sent at once or if customers request it we can send orders in two parts.
We do cover the initial Zone 1 charge for a 2nd delivery in both Zone 1, 2 & 3 areas but unfortunately it is the surcharges by Parcel Force for Zones 2 & 3, that have to be covered. Again this is where we requested you call/email us to advise us if you were OK to wait until we had all your items so that there would have been the one surcharge.