Hello Ms Davis, thank you for your feedback. We are sorry that you felt you received an unsatisfactory service from us. We can see from our records that after your enquiry on 15th June, we provided you with a list of specialist contractors who could carry out the work you require on 16th June.This list is provided under advisement that the contractors would email you to introduce themselves, but after that, they would not contact you unless they had heard from you in return. We have spoken to several of the contractors on the list and have been advised that they did attempt to contact you to introduce themselves. If you have not received these emails, please could you check your spam or junk folders?Otherwise, please contact us on 01732 360 095 and a member of the technical team will be able to help you further.