Hello Gary, Thank you for your feedback. Firstly, we’d like to say we are very happy that you were pleased with our booking service. We would be happy to help you find another villa in the future.
In response to your review of the villa, please find our response to your points made below.
The villa was owner occupied, hence there are a few items in there that are more personal. However, having visited the villa ourselves we felt this actually adds some charm to the villa.
We have informed the owner about the squeaky beds. This can be easily remedied, so thank you for pointing that out. The number of loungers by the pool is fairly typical for a villa of this size, any more and it can get a little crowded. We can appreciate that an umbrella would be a welcome addition and again, we have suggested this to the owner.
Many villas on the Costa del Sol now have timers on the air con units. This is due to the extortionate cost of running the units. Owners either choose to charge more for air con, or have the timers to stop people leaving units on all day. The property advert does clearly state that the bedrooms have air con, but we do not list this as a facility in the living area. You can see under the room information on the advert that the living areas do not have air con. All rooms that have it are listed.
It is usual for the gardener to call over unannounced. During the summer months he has such a busy schedule that he goes from one job to the next for the whole day, he simply would not have time to inform guests before arriving as jobs can overrun etc. We have never had any complaints about him being a nuisance.
The water pressure will be looked at, but this is a fairly common issue with properties on the Costa, they just don’t have the same water pressure that you may be used to at home. WiFi in the area also does not have the same download speeds that you would expect at home, it’s simply not available in semi-rural areas on the Costa del Sol.
New legislation means that villa information will have to be provided, but not before May 2017. We agree that having this information is useful and all homes will have this for next summer season. No other guests have ever pressed the panic button before but the owner will have a sign put up to avoid this in the future.
