Raceglaze Beoordelingen

I'm sorry you are unhappy but you are a company in Portugal, and therefore didn't pay UK VAT on your order - Portugese VAT was levied by Portugese Customs and paid on your behalf by the courier, who needed to be reimbursed. They have a handling fee to do so. This has been the case since Brexit, which we assume EU customers know by now. The shipping you paid on our website was intended for bottles of polish, not delicate plastic funnels. An additional £11 was requested, which you paid, though you had the option to cancel your order up until despatch. Once its shipped its out of our control. We cannot be held responsible nor know of the charges of every courier company in every country, surely ? But again, this is common knowledge if youre going to import from the UK. I have run this company for over 20 years - we never extort, rip off or overcharge our customers, and count many as loyal customers and friends. Everything was made clear at every stage but its unfortunate that you are unhappy. Mark Wibberley Managing Director