Sorry to hear this.
Having looked back at your order, you had placed the order on Tuesday 1st December, and had chosen the 10th December for delivery. Century Oak Grey is one of our most popular floors, and in normal times we get the stock we ask for and what is needed. During covid 19 the demand for home wares have been astronomical, and suppliers are allocating stock rather than giving what is required. In every instance we contacted each customer from emails to leaving voicemails if we couldnt speak to the customer themselves advising of delays with delivery. Your order was delivered on the 12th, 2 days later than requested. We are trying our very best through a very chaotic time.
Regardless, i hope you enjoy your new floor.