Thank you Mrs Messham for taking the time to provide feedback. We truly value all reviews and feedback.
We were disappointed to read about the challenges you faced, and we welcome the opportunity to address them.
When you contacted us regarding the Cunard cruise unfortunately all cabins allocated to the Cunard Saver Fare had been booked, and therefore Cunard could only offer the higher Select Fare. As a result of our excellent relationships with cruise lines such as Cunard, and our expertise and knowledge, we were able to contact the inventory department and have a Saver Fare cabin released to enable us to provide you with a lower price.
Regarding the two-factor authentication, we explained that it was a newly introduced measure to enhance protection against fraud. Your knowledge of the banking process and insight into online payments and fraud prevention was extremely valuable to Danielle, particularly as this 3D Secure payment system is new to us. As this is such a new process, this information was articulate to our team as part of our training, and your insights are greatly appreciated.
We acknowledge the oversight in recording your passport details, taking only the month and year, and needing to contact you for the exact date. We sincerely apologise if this caused any inconvenience.
Exceptional customer service is at the core of our business, and we are continuously reviewing our training processes to ensure we meet our high standards. We trust that the continued service provided by the Art of Travel team will be a more positive experience.
Thank you again for booking with Art of Travel.