Sorry to hear that you were disappointed with the Tractor tutorial. We would have loved to have heard from you through our support channels to allow us the opportunity to help out, but there's no record of you being in touch. We have technical and cake expert support 365 days a year and we make a point of ensuring that all questions are answered within 24hrs, often a lot sooner.
This would have given us the opportunity to demonstrate the service that we provide, which is this feedback category heading.
Please contact me directly to allow us to answer any issues regarding the design and help us ensure that future viewers don't have the same concerns. With specific feedback we can improve and hopefully you'll get in touch to allow us to redeem ourselves and help us to improve our product.
Kind regards, David e: david@designer-cakes.com