Hi Mila
Thank you for your feedback.
We're sorry that you haven't had a good start to banking with us.
We do try by all means to explain each and every product to our clients, especially if you explore them on our website, you can click on the link to find out more: https://www.discovery.co.za/bank/accounts
Regarding branches, As we’re a digital bank, our focus is to use digital channels where possible.
We therefore do not have branches like traditional banks.
If you have queries, please log in to our website or call the Discovery Bank contact Centre on 0800 07 96 97, toll-free, 24/7.
The value of your Friend Referral Rewards are based on the account you sign up with, and will be paid to you once you complete a qualifying transaction on your account.
You have 60 days to complete your first transaction.
The qualifying accounts are:
Credit Card ( 2500 Discovery miles)
Banking suite (5 000 Discovery miles)
If you opened one of these accounts and made a qualifying transaction within 60 days please let us know and we will look into it.
Regards
The Discovery Bank team.