We contacted the owner after receiving your e-mail and review. He was very distressed after your stay and complaint. He has never received complaints before and his calendar has always been full.
The rental of his villa is his income and has always been diligent to ensure customers enjoy their stay. Indeed we have taken bookings for his villa since 2011 and this is the first time we have received a complaint.
The owner confirmed there were issues with the pool pump this was unforeseen mechanical failure and the owners representative had to call technicians in to get it fixed, this was unfortunate this occurred.
The air conditioning according to the property representative was left on permanently and when it is having to work consistently over a sustained period of time in hot weather can cause condensation and leakage. Again no reports of this have been made in the past but the owner will look into it.
The furniture and TV are those that are depicted in the villa adverts pictures. It is clear that the TV is not a flat screen modern TV.
Wi-Fi is available in the villa. In any house no matter what the strength of the signal there can be black spots where the signal will not reach, which appears to be the bedroom in this villa but works elsewhere.
The representative was on hand at anytime to talk through the useage of any appliances in the villa. They will happily now also provide an instruction manual for customers, they hadn’t considered this before as it hadn’t been requested.
The toilet was repaired, it was unfortunate there was an issue with it at the time of your stay.
The owner has also received the below review from a customer who stayed in July :
Excellent villa ideal location for a family relaxing holiday just right walking distance to marina bit of a walk back though overall great holiday.
The owner is sorry to hear you did not fully enjoy your stay but feels he and his representative did his very best to assist.
