I have returned a parcel through dpd over a week ago and sent a message to customer services and not had a reply
Katy
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you.
Produktanmeldelser
Shades ok just the wrong colour
Katy
Rūma
3 years ago
Thank you for your feedback - we're so sorry to hear the colour wasn't suitable for what you needed!
0
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 26/07/2021
Excellent service and really fast delivery,great info from delivery drivers.
Katy
Rūma
3 years ago
Great feedback, thanks a lot!
Produktanmeldelser
Good value and strong sturdy base
1
Del
CA
Caroline
Bungay, Suffolk
3 years ago
Kjøpsdato: 18/07/2021
Hva Caroline sa om Rūma:
Speedy delivery and very well packaged. Would definitely use again.
Katy
Rūma
3 years ago
Brilliant, really pleased to hear that you were pleased with delivery & packaging! Thank you for your feedback!
Produktanmeldelser
The perfect complimentary colour to my additional purchase of the grey medium table.
Exactly as shown on website. Easy to assemble and just perfect to use under our garden gazebo.
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 11/07/2021
Very helpful staff pre-purchase. Delivered quickly. The parasol appears to be exceptionally well-made.
Katy
Rūma
3 years ago
Really delighted to read this, we set ourselves high standards so its nice to know we are achieving them!
Produktanmeldelser
Substantial base for the matching parasol. Moves easily on the castors provided.
A well made and easy to assemble parasol. Great customer service.
1
Del
LH
Louise Hall
3 years ago
Kjøpsdato: 14/07/2021
Hva Louise Hall sa om Rūma:
Really good and making sure I could get the base of the parasol in time and the transporters were very good. Customer service was very helpful.
Katy
Rūma
3 years ago
Thank you so much for the lovely feedback Louise - that's great to hear!
Produktanmeldelser
Great product, very pleased with it.
Very good, got here in time which was a relief. Customer Services were very helpful and the transporters very efficient too.
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 06/05/2021
By replying to customers phone calls ,and by not discounting the item when they said they would ,not yet received a discount
Nigel
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you. Alternatively, please just call us on 0330 433 9899
Produktanmeldelser
Can’t get the screw under base tight enough so parasol not steady
1
Del
SR
S J Robertshaw
Kent
3 years ago
Kjøpsdato: 28/06/2021
Hva S J Robertshaw sa om Rūma:
Great communication and swift delivery. Brilliant product too, nice to use a product that has been designed around the task at hand and with the end user in mind.
Katy
Rūma
2 years ago
Thank you for your kind words & great rating!
Produktanmeldelser
A great product clearly designed around solving a challenge and with the end user in mind. Well sourced guys!
1
Del
GA
Gary
3 years ago
Kjøpsdato: 26/06/2021
Hva Gary sa om Rūma:
Delivered exactly what I wanted, cheaper than anywhere else and promptly.
Katy
Rūma
2 years ago
Thank you for your kind words & great rating!
Produktanmeldelser
Excellent quality. Love the guide rod to fit which saves me falling off anything.
1
Del
CH
Claire Halliday
Brighouse
3 years ago
Kjøpsdato: 22/06/2021
Hva Claire Halliday sa om Rūma:
Delivery service is excellent. Kept me up to date with delivery and they arrived nice and early in morning.
Katy
Rūma
2 years ago
Thank you for the great rating & kind words
Produktanmeldelser
Love my chair, its really easy to assemble and so relaxing when sitting in it
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 12/06/2021
If I knew that they will just leave a 92 kg piece next my front door and ignoring my questions to help to place it next to garden door which is 10 m distance from front door I wouldn’t buy from them.
Nigel
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. We would love to be able to discuss this directly with you. Could you please reach out to us at customersupport@ruma.co.uk so we can arrange a time to talk when it’s convenient to you. Alternatively, please just call us on 0330 433 9899
Produktanmeldelser
Be careful by buying it unless you have the menpower to carry it. They will just leave it and say goodbye. It’s a 92 kg piece.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
