Sort out your communication with your customers. I’ve sent an email and had to call twice. No one returned calls to update me on where my missing lamp was. Spending that kind of money, I expect far be
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Nigel
Rūma
3 years ago
We are so sorry to hear that you have had a bad experience. As discussed with the office this morning, it appears the the courier has lost your order. We have despatched a new order on a special delivery to be with you tomorrow.
If you have any further queries, please call us on 0330 433 9899
Sorry for any inconvenience.
Produktanmeldelser
Haven’t received it yet. It looks lovely.
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 07/04/2021
Easy ordering. Well packaged. Quick delivery. Quality product. Modern lamp base with touch of traditional and without being too industrial. Quite hard to get nowadays. It was expensive but worth it.
Katy
Rūma
2 years ago
Delighted to read this, we set ourselves high standards so it’s nice to know we are achieving them with great products and service!
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 03/04/2021
Beautiful mirror
Katy
Rūma
2 years ago
Thank you for the great rating!
Produktanmeldelser
Loved it, very beautiful and elegant
1
Del
LW
Lynn Wilson
Hull
3 years ago
Kjøpsdato: 28/03/2021
Hva Lynn Wilson sa om Rūma:
First time I have purchased from this company and everything went very smoothly. Site was easy to use,payment went through no bother. Communication was good and delivery time was excellent.
Katy
Rūma
2 years ago
Thank you for the great rating!
Produktanmeldelser
Love the lamp I purchased,just as shown on the site picture.
1
Del
MC
Maxeen Conroy
3 years ago
Kjøpsdato: 19/03/2021
Hva Maxeen Conroy sa om Rūma:
Will def buy from this company again.
Good product and good delivery time
Katy
Rūma
2 years ago
Thank you for the great rating!
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 20/03/2021
Service very good and I would definitely recommend them.
Katy
Rūma
2 years ago
Thank you for your kind words, hope to see you again soon!
Produktanmeldelser
I love the lamp - great design and colour. One major problem for me - the springs! I am in my seventies and found it impossible to stretch them.( I actually popped a knuckle which is still painful) Ev
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1
Del
CB
Catriona Bailey
3 years ago
Kjøpsdato: 26/03/2021
Hva Catriona Bailey sa om Rūma:
Arrived within a few days, excellently packaged and exactly as described.
Katy
Rūma
2 years ago
Thank you for your kind words, hope to see you again soon!
Produktanmeldelser
Lovely stoneware lamp bases. Even nicer than displayed on website. Would have been nice to have had a choice of lampshade sizes but they do look lovely in my bedroom
1
Del
MM
Mohammed Mukadam
3 years ago
Kjøpsdato: 25/03/2021
Hva Mohammed Mukadam sa om Rūma:
I am still awaiting a delivery date!
Nigel
Rūma
3 years ago
We are so sorry to hear that you have not been advised of a delivery date. I can see that the product was despatched by us on the 30th March at which point you should have received an email. I have spoken with our courier who has confirmed that they will be contacting you today to arrange a suitable delivery date.
If this matter is not resolved by Tuesday when the office reopens could you please email us at customersupport@ruma.co.uk or please just call us on 0330 433 9899.
Produktanmeldelser
Don’t know as it’s not been delivered yet!
1
Del
Pålitelig kunde
3 years ago
Kjøpsdato: 24/03/2021
Dispatched and delivered within three days , despite the pandemic. Product is lovely, sturdy and well made . Very impressed overall.
Katy
Rūma
2 years ago
Thank you for your kind words, hope to see you again soon!
Produktanmeldelser
Dispatched and delivered within three days despite the pandemic. Product is sturdy and well made. Very impressed overall
1
Del
DR
David Reynolds
3 years ago
Kjøpsdato: 24/03/2021
Hva David Reynolds sa om Rūma:
Would recommend as product description accurate including weight as some light shades so flimsy
Katy
Rūma
2 years ago
Thank you for taking the time to write us a review we really appreciate it!
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
