Sorry to hear this.
The bag carry's both inline skates and skateboards which ******** between the main compartment and the front flap with the graphics on. It's not advertised to be used for quad skates though it could work with some. If you tried putting the inline skates in the main compartment then you will need to strap them on as above instead.
If your children have quad skates or if the bag is not wanted then feel free to use the free Royal Mail Returns label included in your order and we'll process a full refund for you once we have received it back.
All the best
Mark
Skatestation