Thanks for your feedback.
Regarding the Rose Garden envelopes, we'll take this on board and provide your request to our Branding team.
With regard to our promotions, when you're sent a promotional email from Twinings, all terms and conditions of the advertised promotions are listed at the bottom of the email. The free shipping promotion specifically ran from the day the email was sent to customers and was valid until Sunday 19th October on all orders over the value of £10.
I hope this helps. Please feel free to email us directly for more detailed information on our promotions.
Thanks,
Ryan
Online Customer Services
Twinings