Hello,
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our staff, particularly Alex and Jessie, to be helpful.
However, we're sorry to hear about the difficulties you encountered when trying to access support. We completely understand how frustrating it must have been to be unable to get the help you needed, especially during a time when you were experiencing issues with your service. We are always striving to improve our systems and processes, so your feedback regarding the challenges of accessing our support service is invaluable.
Regarding your concern about compensation, our records indicate that this is the first report of issues since last October. While no compensation is due based on this, we appreciate the impact downtime can have, and are here to assist should any further issues arise.
It’s great to see that you have upgraded to our Brdy plan, which should provide you with a more consistent and enhanced service experience and for a cheaper monthly subscription. If you encounter any more issues, please don’t hesitate to reach out directly, and we’ll be more than happy to assist.
Thank you once again for your patience and understanding. We value your business and are committed to ensuring your experience with us continues to improve.
Best regards
