Hello,
We understand that you have experienced some challenges and we want to address your concerns in detail.
After reviewing your situation, we have confirmed that your Starlink service is fully operational and providing a reliable Internet connection. However, it appears that the issue is with the configuration of your external Wi-Fi routers, which are not part of the equipment provided by us.
Whilst we strive to support our customers to the best of our ability, the configuration of third party equipment is outside the scope of our services. Many third party routers are designed to be plug and play, requiring minimal setup. However, some may require specific configurations that we are unable to perform.
To assist you further, we have requested the make and model of your router to see if we can provide some basic troubleshooting steps. Please send us this information or pictures of your equipment as soon as possible.
We appreciate your understanding and are here to ensure that your Starlink service continues to meet your needs.
Kind regards
