Hi there,
Thank you for your review. We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the handling fees - and not something we as a company charge, or obtain profit from.
For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website:
https://ca.curvykate.com/pages/terms-and-conditions#q6
https://ca.curvykate.com/pages/delivery#q4
Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. We do apologise for any inconvenience caused.
Best Wishes,
Curvy Kate Team