Naturally, it was with great concern to learn of your disappointment with regards to the cancellation of your trip to celebrate your father's birthday. I can fully appreciate your feelings on the matter and I would like to sincerely apologise for the disappointment and upset caused. I appreciate it is of little consolation, but I would like to explain that we are only able to offer tours based on our coach reaching a minimal running capacity. It would not be feasible for any operator to run breaks for only a handful of clients, the associated costs and ultimately the increased selling prices would not be at all realistic. Where possible we always try to give as much notice as possible and offer discounts on alternatives tours and dates, which I fully understand is not always an option – particularly in this instance when the tour was booked specifically to celebrate a special ocasion. Again it will not mean much given your disappointment, but I would like to assure you cancellations volumes are kept to a minimum and any tour is only cancelled after due consideration and as a last resort. I regret on this occasion it was deemed necessary to cancel your break and sincerely apologise for the inconvenience and upset.
