Good Morning, Ive just received your feedback. Firstly let me apologise if you have been left feeling disappointed with the service received from Cluttons recently. We pride ourselves on giving a good service and keeping our lines of communication open. All feedback is useful for ensuring our processes are smooth and that we give the best customer satisfaction possible, so I will be reviewing the letting process of this transaction. If you would like to discuss further, please do email me or give me a call on 020 7262 6767. Paul - Lettings Manager.