Recenzje sprzedawcy Cluttons

Thank you for your review. Joe, Laura and the rest of the team in Wapping are delighted to hear you were impressed by the service provided and hope to work with you again soon in the future. Holly Booth - Senior Residential Coordinator.

Thank you for taking the time to give us your feedback on our service. We are sorry to hear that your experience with us has been unsatisfactory since moving into your new property and strongly apologise that you have found communication with us to be slow. We know you are currently in contact with Grant our Property Manager and he is doing his upmost to resolve any issues that you are experiencing in the apartment. We highly appreciate any constructive comments and we will be discussing this with the teams in each office to ensure the smoother running of the process in the future. Holly Booth - Senior Residential Coordinator.

Thank you for your feedback. The team in Wapping highly appreciate you taking the time to let them know you were happy with the service provided and look forward to working with you again in the future. Holly Booth - Senior Residential Coordinator.

Thank you for taking the time to give us your feedback on our service. I’m sorry to hear that your experience with us has been unsatisfactory since you paid a deposit for the apartment. I tried to call you to discuss this further but I was unable to reach you. I apologise that the boxes and rubbish were not removed from the apartment prior to your move in. I believe there may have been some confusion as whilst your relocation agent asked for the boxes to be removed my colleague Stephanie advised that on your second viewing at the apartment you asked for the boxes that contained cleaning products to remain. I understand this is now resolved. With respect to the keys, they were at our office ready for collection at the agreed time. Regrettably a member of our team could not locate them on Saturday despite arrangements being in place.I’m very sorry for any inconvenience that this caused you. I hope that you are now settling into the apartment and that you have an enjoyable stay. Many thanks, Chris Morris.

Thank you for getting in touch about the issues you experienced whilst processing your tenancy with us. I can assure you that this is an isolated issue and it will and has not reflected badly on the way you were represented to the landlord. Thank you for taking the time to discuss this matter with me over the phone and please do not hesitate to contact me if I can help with anything else. Henry Wilson.

Thank you for your review. The Team in Tower Bridge highly appreciate your kind words and look forward to working with you again in the future. Holly Booth - Senior Residential Coordinator.

Thank you for your response and concern about the errors that were made whilst processing your tenancy with us. We are always striving to improve our service and I was concerned to hear that you received less than perfect customer service. We will be reviewing our procedures to ensure this error does not happen again. Please do let me know if there is anything else I can help with. Henry Wilson.

Thank you for your wonderful review. We are delighted to know you were pleased with the service provided by the team in Tower Bridge and we look forward to working with you again in the future. Holly Booth - Senior Residential Coordinator.