Thank you for your feedback.
It's great to hear both the good and the bad so that we are aware of where we may have dropped the ball.
Embroidery on caps is a trick one, as we charge according to a stitch count, which can only be obtained when we have the artwork on hand, for this reason, we only give Estimated costs on this type of branding when quoting online. That being said, we are looking into how to better improve on this.
Thank you again for your feedback and we hope to hear from you again soon.
All the best
Gabi Morelli